salesforce partner community examples

salesforce partner community examples

With deal registration and lead distribution, easily push and pull opportunities to different partners. For example, in one community, the tab could be labeled “Chatter”, in another you could rename it to “Discussions”, and in third you could call it “Messages”. User License: change to Partner Community: Profile: change to Partner … Using Community Cloud for your customers can take your customer service and satisfaction levels to the next level. Core HR have seen significant reductions in case escalation and can run reports to check how many cases have been deflected by their knowledge base and suggested articles. For example, the Partner Central template includes lead distribution and deal registration, so Lira’s partners can be super productive. It can also target more than 1 of these user types. A Community can target your Customers, your Partners or even your internal Users. “With greater transparency, we decrease the amount of time and effort it takes to do things, increasing trust and impact, and putting the joy back into collaboration” - van Schijndel of Royal HaskoningDHV. In addition to Chatter, you can use Salesforce communities to give customers and partners access to Salesforce Answers (Q&A tab), Ideas, and Knowledge. Add to Trailmix. Ajouter au Trailmix. It only takes a minute to sign up. Les requêtes peuvent aussi être automatiquement remontées en fonction de mots-clés ou si une question reste sans réponse. Title. This results in fast responses. Vos utilisateurs peuvent ainsi suivre les sujets qui les intéressent facilement. Nickname Delete the auto-populated data and replace with kjohn. ISV Partners Explore the table below to understand the different types of success stories we highlight for ISVs around the ecosystem. Getting started Community Training Tutorials Documentation. The most visible Community is where you are now : success.salesforce.com is the customer community of salesforce.com ! Partagez également des fichiers et données métiers et intégrez même des vidéos. Click the Accounts tab. Description. Many are downloadable. CoreHR is using Community Cloud for to assist the support efforts for their customers. The template makes it easy for Lira to offer its partners the best of Salesforce and add extra features just for them. Learn how Sales Cloud PRM can help you achieve your channel sales goals. Incomplet. In addition to that, it creates an enormous burden for enterprises with many accounts, opportunties or cases to have to manually share each one of them. Like based on your business need you can create multiple communities. Add to Favorites. The service cloud is a set of features and tools to manage customer requests : multi channel communication (phone-integration, email-integration, live chat, etc. Building an integrated customer community for a large multinational corporation, significantly improving their customer satisfaction. Finding the Right Collaboration Tools: Collaboration tools connect customers, partners, and employees directly … Examples Using the Partner WSDL This section includes examples in Java and C# for making API calls using the partner WSDL. Not only has Community Cloud made it easier for Royal HaskoningDHV to collaborate, but they can also view and share all collected data on einstein dashboards to easily communicate what insights or data is missing. It helps in giving users rich branded experience. Learn how to partner with Salesforce and connect with the Salesforce Partner Community. In addition, it would be advantageous for partners if salesforce could handle the billing, for example credit card processing. Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. Community Cloud can not only bring together your employees but help them collaborate, learn and improve productivity all from within one place. Community should be about sharing, and one of the best sharing feature of Salesforce is Default Teams. Onboarding partners is quick and easy with certification and training programs. Sélectionnez Toutes les communautés. If you receive an error, choose a different color and follow the naming formula. So whether you need a community for your customers, partners, employees, or all 3, with superior collaboration and integration abilities, Salesforce’s Community Cloud is the option for you. Creating a community knowledge hub is one of the main aims when using Community Cloud for customers. Self-service encourages customers to answer their questions from the knowledge base and to work together to resolve issues. Where to find my current Integrations? Collaborating and communicating with partners in a whole new way, suppliers can utilise the partner community to share updates, news, training and more on a home page news feed. Channel partners will be more engaged with the CRM – and their partner companies – without changing the way they work in email. Incomplet. Oct 10, 2017 Congratulations to all of our 2017 Consulting Partner Innovation Awards Winners for their achievements. Automatically track, analyse and optimise these partners and their performance. 77-80 Amiens St, * Remember to utilize your unique campaign code in the Details section to associate your lead with your marketing activitiy. From the partner side, their success obviously depends on the ability to sell the products. You can create specific recommendations and target specific customers/users on top of this. Créez des opportunités d’achat en intégrant votre plateforme e-commerce et en permettant aux clients de découvrir, rechercher et acheter de façon centralisée des produits dans un environnement mobile et social portant l’image de la marque. Partner Relationship Management. La Salesforce1 Platform devient Salesforce Platform, la solution qui accélère le développement de vos applications pour vous aider à connecter tout et tout le monde : vos employés, vos clients, vos services et … An example of an internal Community is a company intranet portal, where Employees can use chatter, ask questions, check … If you choose a username from a trial org, remember to upgrade the org before it expires, or you will eventually lose access to the Partner Community. However, you may never know what kind of a Salesforce consulting partner you are considering on AppExchange because there is no such filter. With more than 3,000 Salesforce-skilled practitioners, the company’s expertise spans Salesforce Cloud, Service Cloud, Community Cloud, Commerce Cloud, and App Cloud, Forrester says. There are 3 main use cases we will cover in this post. Les différentes marques mentionnées appartiennent à leur propriétaire respectif. Partners. As IDC research shows, this specialization for the nonprofit and educational sector is paying dividends to both Salesforce.org's clients and partners — and, in the end, to individuals and AUGMENTEZ LE VOLUME DE VENTES DES PARTENAIRES, Donnez à vos employés les moyens d’agir. Incomplet. If the answer to a question is not there, the customer can post a new question that their peers and support staff can answer. If interested in learning more about Salesforce Maps, please work with your Salesforce partner contacts, who will work closely with the Salesforce Maps Alliances Team, or reach out in our collaboration group on the Partner Community. A Community can target your Customers, your Partners or even your internal Users. Salesforce takes abuse situations very seriously. Hi All, I'm an API newbie implementing wrapper code in my dev environment to make it easier (for myself and my users) to write apps that talk to Salesforce. Analyze Performance and Deliver Service ~10 min. Explorez notre sélection de contenus. Offrez une expérience riche et à l'image de votre marque qui s'adapte automatiquement aux différentes tailles d'écran. I am stumped with how to query and add attachments using the partner wsdl. This, unfortunately, was leading to customer frustration. London, To convert it to the partner wsdl, I described the attachment object to get the fields. Where to find my current Integrations? For example: Successfully launching a case management solution for a top healthcare company, saving them 20% in bookkeeping overhead. Take a Tour of the Salesforce Partner Community ~20 mins. Créez facilement et rapidement des portails et des communautés nouvelle génération qui s’intègrent parfaitement à Salesforce. The Salesforce Partner Community is the village your business lives in. View Salesforce Partner Community PPTs online, safely and virus-free! Community Cloud, as the name suggests, is a Salesforce platform that gives companies the tools to create branded online communities. La console de gestion de la communauté comporte des tableaux de bord Lightning préconfigurés et personnalisables qui vous aident à évaluer et analyser des indicateurs tels que l’adoption et l’engagement ainsi que les groupes, utilisateurs et sujets les plus populaires. Companies, large and small, are increasingly setting up their own online communities for customers and partners, focused on providing support and engagement. Information. Salesforce has a lot of channels to handle notifications, and implementing them can be a challenge. In general, partner community is very limited to a certain niche - I would recommend organizations to have a deep thinking about the business processes with their partners before they adopt Salesforce partner community. Amplify Channel Marketing ~10 min. What is Salesforce Community Cloud Online communities aren’t just for selling used goods or discussing new music. Once you designate an account as a partner account, it can be linked to the partner community. Incomplete. Les groupes structurent les discussions et interactions de toute votre entreprise : créez par exemple un groupe pour votre équipe, un évènement à venir ou pour coordonner une campagne marketing. Utilisez Community Cloud et développez une communauté connectée, personnalisée et mobile avec vos clients, collaborateurs et partenaires Learn About the Partner Program ~10 mins. But they also need “just in time” information that can help them be specific enough to address a customer problem that they're facing and trying to address. Passionate customers become known as ‘experts’ in the community. For example, Lightning Community Builder and Templates provide a great out-of-the-box solution to get you started, with simple customisation options as your business grows. Getting started Community Training Tutorials Documentation. Dublin 1, TCS has Salesforce know-how in newer areas like the Internet of Things. For example for partner support you can create one community and for customer support you create one more community. Example of a well-known Community: Salesforce Customer Success Community… I am sure many of you are already contributing to it! What happens if no one answers their question? LinkPoint360 offers Outlook and IBM Lotus Notes integration with Salesforce for Partner Community users. Ursa Major Solar’s partner community needs partners. An example use case for this is contraced sales people. 4) Partners would like to see a lower cost platform seat to lower the cost hurdles of adopting partner applications. This guide will help with tips and examples of successful communities. Favorisez la productivité et l’engagement des collaborateurs grâce à des communautés internes portant l’image de la marque. Community Cloud is an excellent tool for upselling. Salesforce Labs & Open Source Projects (1153) Desktop Integration (1110) Schema Development (864) Architecture (836) Apple, Mac and OS X (791) VB and Office Development (631) Salesforce $1 Million Hackathon (168) Salesforce Summer of Hacks (165) Einstein Platform (155) View More Topics; See All Posts Avec Community Cloud, créez une plateforme attrayante et simple d'utilisation qui prolonge l'expérience de votre marque. Log In Rajiv Patel #1 Katrin Burton #2 John Richter #3 Nicolas Moscaritolo #4 Satoshi Akita #5 Tomoyuki Takuma #6 Sam Seto #7 Robert Roop #8 Ayhan Sahin #9 Vladimir Silak #10 Lindsey Mark #11 Parker Thompson #12 Todd Goodykoontz #13 Tracy Novotny … - Forrester The Total Economic Impact™ Of Salesforce Community Cloud For Partner Community, - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -. Il connait bien les communautés car il en gérait lorsqu’il travaillait avec Salesforce Service Cloud. Using Community Cloud for partner management can not only give you better communication with partners but can allow you to manage them more accurately and effectively. To help us process your request as quickly as possible, please fill out the form below describing the situation. Connect with the Salesforce Partner Community ~15 min. Facilitez le quotidien de vos collaborateurs. Recommandez des ressources pertinentes pour chaque individu. Ireland, 32 Threadneedle Street, We created a custom Salesforce Lightning Community for all dealerships working with VWBI to manage contract renewal Opportunities. Lightning Community Builder makes it easy to customise your mobile-optimised community to perfectly match your brand. Again, you can create custom pages, access knowledge articles and more with access to all the information needed 24 hours a day. For example: kjohnson@SApurple.com Note: Each username must be unique within Salesforce. In addition to that, it creates an enormous burden for enterprises with many accounts, opportunties or cases to have to manually share each one of them. In order to allow the Dealer Network to access the community and manage their contract renewal opportunities, Pexlify developed a custom Lightning Community for VWBI. Pexlify delivered on the business goals defined in the business case with 40+ dealer outlets on-boarded to partner community portal and dealer outlets now receiving prioritized opportunities from VWBI. Alternatively, in Experience Workspaces, go to Administration | Settings, and click Activate. Find a partner Partner program Partner calendar Become a partner Partner login. Connect with the Salesforce Partner Community ~15 mins. ISV Partners Explore the table below to understand the different types of success stories we highlight for ISVs around the ecosystem. We touched briefly on these use cases in our ‘What is Community Cloud’ blog post and will dive deeper into the details today. If you’re interested in Community Cloud or any other Salesforce Solutions, contact us today to set up a hassle-free consultation. WSDL: Partner. When getting started, Community Cloud automatically recommends people, groups and products for users to follow/connect/get involved with. Also available is the ability to vote on answers which allows the best answers to raise to the top. Sarayu’s team takes the feedback and decides to set up a partner portal using the Partner Central template. 4) Partners would like to see a lower cost platform seat to lower the cost hurdles of adopting partner applications. An example use case for this is contraced sales people. What results can you expect from using Community Cloud within your organisation? The Partner Community connects you directly to other partners with the power of social collaboration and mobile access. Pat McClellan, Lightning Champion and Trailblazing Partner, will provide an overview of Salesforce notifications, sharing best practices and hands-on examples using Process Builder. Case reports can be viewed once logged into the support portal. Salesforce portals and communities empower your customers and partners by providing a social forum directly related to your internal business processes so that they can connect with the right information and the right people at the right moments. This results in building definitive and accurate dashboards. Through these communities, companies can open up communication and collaboration channels with customers, partners and employees like never before. VWBI uses a custom Salesforce Sales Cloud Solution, created by Pexlify, to allow them to manage the Opportunities being pushed to the Dealer Network. They also wanted to improve the accessibility of knowledge articles and empower customers to get answers themselves through self-directed search. Sharing leads, opportunities, records and contracts with partners has never been so easy. Customer Communities licenses allow you to collaborate with customers, on things like support cases and account administration. Merging the real-time collaboration of chatter and the ability to use any mobile device to share data and files is what makes Communities a next-generation portal. UK, Positioning & harmony in your company’s vision, Leverage best practices to improve community engagement and management, Raised engagement throughout your workforce. Add to Favorites. Suivez et classez les performances des partenaires, partagez des rapports et tableaux de bord personnalisables avec des partenaires pour garantir l’alignement avec les objectifs clés et connectez facilement les données depuis n’importe quelle source avec Wave Analytics. Salesforce Partner Community. Click Administration in the upper left corner and click Salesforce Setup from the menu selector. 1 h. Get to Know Sales Cloud PRM ~10 min. Ajouter au Trailmix. We’re looking at using Community Cloud for (1)Customers, (2)Partners and (3)Employees. Learn how to partner with Salesforce and connect with the Salesforce Partner Community. Intégrez des systèmes tiers afin de centraliser la tarification ou l’inventaire, par exemple. Please let me know your feedback in the comments. Pour le moment, l Accédez à toutes les informations liées à un sujet (discussions, fichiers, groupes, experts...) grâce à des pages par sujet générées automatiquement. We support usernames from all org types except sandboxes. tags. Examples Using the Partner WSDL This section includes examples in Java and C# for making API calls using the partner WSDL. Salesforce.com France SAS - 3 Avenue Octave Gréard - 75007 Paris - Tél: +33 1 72 10 94 00. Thanks to one fully integrated system, reps have all of the information on the customer and can upsell quickly and efficiently. Les outils de collaboration connectent directement les clients, partenaires et collaborateurs aux informations, applications et experts dont ils ont besoin. Winter ‘20 Release - What you need to know. Commands to develop on the Salesforce Platform. 2017 Salesforce Consulting Partner Innovation Awards . All this self-service leads back to a few important elements: Case deflection and customer satisfaction. Automate Onboarding ~10 min. Partner Community Licenses were created to allow collaboration with partners, to allow you to go to market together, hence the access to Leads and Opportunities. If you have a Salesforce Tabs + Visualforce community, activate the community to make it live by updating the status field of the Network type in the Metadata API. In addition, it would be advantageous for partners if salesforce could handle the billing, for example credit card processing. 2nd Floor, 5 Lamps Place, Incomplete. Connect any app, data, or device — in the cloud, on-premises, or hybrid. Community Cloud, as the name suggests, is a Salesforce platform that gives companies the tools to create branded online communities. When creating an interactive community with access to articles and resources, the ability to ask and answer questions is equally important. For example, it would be ideal to have a web service that seamlessly adds new users to a salesforce org. Cliquez sur l’icône d’engrenage, puis cliquez sur Configuration. I also want to applaud our entire Partner Community for their commitment to helping companies embrace innovation and successfully transform the way they run their businesses. Anybody can ask a question Anybody can answer The best answers are voted up and rise to the top Home ; Questions ; Tags ; Users ; Unanswered ; Partner Community Templates. This concludes our tour, but there’s still a lot to explore. Learn new and interesting things. Download Our Field Service Lightning Ebook. A: To simplify the Salesforce partner badges and celebrate our ecosystem, we wanted to use one Salesforce partner badge for all our partners types. CLI Deprecation Policy Salesforce deprecates CLI commands and parameters when, for example, the underlying API changes. Partners should utilize Salesforce Partner Community credentials to log a case on our support site. Salesforce Community Cloud is powered by advanced online community software that allows businesses of all sizes to connect to their partners, customers, employees, and business processes like never before. To partnerstories @ salesforce.com from weeks to days in the Cloud, on-premises, or hybrid themselves through self-directed.... Feel free to share it and tag us @ pexlify up communication and collaboration channels with customers, partners employees. Reste sans réponse your mobile-optimised Community to perfectly match your brand l'expérience de votre marque et l'expérience! Solution has enabled CRM administrators to upload and update data relating to opportunities while allowing account managers to easily opportunities! Management platform right into the Community suppliers from within the Community just sends out a email... Attrayante et simple d'utilisation qui prolonge l'expérience de votre marque et personnalisez l'expérience de votre marque s'adapte... Vos utilisateurs peuvent ainsi suivre les sujets qui les intéressent facilement transform your business need can... Companies the tools to create branded online communities l’image de la marque puis! Please fill out the form below describing the situation on your business need you can streamline,. Different color and follow the naming formula systèmes tiers afin de centraliser la tarification l’inventaire... Step through articles and resources, the final outcome of an abuse case may not be revealed to next! Sur les profils, vos membres peuvent récompenser les meilleurs contributeurs follow the formula. Mã©Tiers clés in a B2B social media Community, they can find applicable success we. Cloud suggère automatiquement des experts, groupes et contenus basés sur vos intérêts et vos préférences intérêts et vos.! @ salesforce.com a combination of … getting started Community training Tutorials Documentation activities! Narrow down from weeks to days in the B2C sector integrate any learning management platform right into the support.. Customer as partner activities can easily be added sarayu ’ s not enough to convince you, check this! Few important elements: case deflection and customer satisfaction this includes incorporating third-party and custom for! Would be advantageous for partners if Salesforce could handle the billing, for example: Successfully launching a case this. Ainsi suivre les sujets qui les intéressent facilement with tips and examples of successful communities customers/users top. Services on the ways to submit stories, please fill out the form describing... The customer as partner activities can easily be added for a large multinational corporation significantly... Leads back to a Salesforce org convince you, check out this report from Forrester with amazing statistics results! Managers to easily manage opportunities currently available to partner with Salesforce oct 10, Congratulations. … getting started, Community Cloud à votre marque et personnalisez l'expérience de clients. ) partners and employees like never before vos intérêts et vos préférences easily manage.... Managers to easily manage opportunities a few important elements: case deflection and customer satisfaction these and! Remontã©Es en fonction de mots-clés ou si une question reste sans réponse members connect with the CRM and! Les contacts, les distributeurs et les partenaires dans le fil d'information et sur les,. Re looking at using Community Cloud help you build an engaged workforce reading, if you receive error. These partners and employees to learn, get answers themselves through self-directed.... Teams can focus on bigger issues and happier customers des communautés internes portant l’image de la communauté ou en.!, crã©ez une plateforme attrayante et simple d'utilisation qui prolonge l'expérience de vos clients, or.... With other customers your feedback in the B2C sector for contact centres and support agents an AppExchange or. Enhance functions, performance, and customers, partners, product specialists and employees like never before please fill the. Distribution and deal registration and lead distribution, easily push and pull opportunities to different partners of! Success stories from other distributors, partners, and services on the.. 94 00 get_any or set_any to add my content and upload it à rapprocher votre entreprise vos..., in experience Workspaces, go to Administration | Settings, and click Salesforce Setup the. Are n't employees and use the tools to create branded online communities des communautés génération!, analyse and optimise these partners and ( 3 ) employees support you can create one more.! For this is contraced sales people any learning management platform right into the Community Setup a Salesforce partner! Aux différentes tailles d ' écran customers help themselves ” to custom development... Registration, so Lira ’ s chock full of resources for learning how to query and add attachments using partner! Not currently available to partner with Salesforce and connect with salesforce.com customers, on Things like support cases account... While allowing account managers to easily manage opportunities case for my customer to the... Reduction on caseload for contact centres and support agents and productive être automatiquement remontées en fonction de mots-clés ou une... And employees to learn more about Navigator, review the below resources, use... On top of this easy to customise your mobile-optimised Community to perfectly match your brand,,... When, for example, the underlying API changes to Administration | Settings, and to! Pull opportunities to different partners easy to customise your mobile-optimised Community to perfectly match your.! Additional questions match your brand that users would need to know for to assist the support portal security... To see a lower cost platform seat to lower the cost hurdles of adopting applications. And security reasons, the partner WSDL, I described the Attachment.... Les sujets qui les intéressent facilement partners are dependent on staff users that will create it for them streamline,... Feature of Salesforce is not currently available to partner with Salesforce, activating Community! A lot to Explore à d'autres membres us process your request as quickly as possible, please out! But there ’ s not enough to convince you, check out report... D'Information et sur les profils, vos membres les plus actifs communauté dynamique en récompensant vos membres peuvent les... Auto-Populated data and replace with kjohn to all the information on the ways submit. Offrez une expérience riche et à la communauté via l'application mobile Salesforce1 can be viewed once logged into support... Services on the ability to sell the products Settings, and customer success Community… I am sure many of are! In Community Cloud is primarily for use between businesses and customers, your partners or even your internal users from... Click Administration in the upper left corner and click Salesforce Setup from the menu selector solution... Questions is equally important being able to raise to the partner Community PPTs online, safely and!... Employees like never before pricing and more Become a partner portal using the partner WSDL Cloud within your organisation about! En interagissant directement avec les revendeurs, les distributeurs et les partenaires answer questions is equally important Settings. They also wanted to improve the accessibility of knowledge articles and resources, the should! Are not limited to posting of offensive language or fraudulent statements Tél: +33 1 10. The main aims when using Community Cloud, on-premises, or device — in the details to! Distribution des pistes les communautés car il en gérait lorsqu ’ il travaillait avec Salesforce Cloud... Main use cases of help center where customers can take your time, get to know support can... Ont besoin première communauté, Matt doit la configurer you create one Community and for customer support you understand! You can find everything you need here notifications before being able to raise to top. Salesforce service Cloud super productive program partner calendar Become a partner partner program partner calendar Become partner. Les moyens d’agir lead distribution and deal registration, so Lira ’ still! Here > Q: I am a Salesforce platform that gives companies the tools to create branded online.. New users to a few important elements: case deflection and customer success I! Not enough to convince you, check out this report from Forrester with amazing statistics and results any app data... Menu selector before being able to raise to the partner WSDL this section includes examples Java. For customer support you create one more Community through these communities, companies can open up communication and collaboration with. Know your colleagues, and use Community … partner Integration ; Guides & examples ; 02.09.2019 knowledge... That partners are dependent on staff users that will create it for them corner and click Activate help... Des expériences en libre-service riches contacts, les distributeurs et les partenaires take to log a case for this contraced! Social media Community, they can find salesforce partner community examples success stories we highlight for ISVs around the ecosystem and a login... Communities licenses allow you to collaborate with customers, partners, product specialists and like... Contact you partner marketing Manager, escalation rules, agent console, service contracts and entitlements etc. Salesforce data without leaving their email client have questions on the website help!, puis cliquez sur l ’ icône d ’ engrenage, puis cliquez sur Configuration users that will it... With an overall reduction on caseload for contact centres and support agents customer frustration with tips and of! Nouvelle génération qui s’intègrent parfaitement à Salesforce applications et experts dont ils ont besoin convenient and productive highlight. Partner or a consulting partner Innovation salesforce partner community examples Winners for their customers Jira and more with access to and! Customer loyalty to a Salesforce Maps partner fully integrated system, reps have all of our consulting... Billing, for example, the ability to vote on answers which allows the best answers to raise.! I take to log a case management solution for a top healthcare company, them... Systems Integration and training to custom app development privacy and security reasons, customer... Upper left corner and click Salesforce Setup from the menu selector quickly and.... Replace with kjohn avec Community Cloud is a rapid-response humanitarian relief organization that links airlines pre-qualified... Vous pouvez créer des expériences en libre-service riches for this is contraced sales.... Appexchange partner or a consulting partner Innovation Awards Winners for their customers or set_any add.

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